Privacy & Security
Updated January 24, 2021
- Summary of Personal Information we collect and how we use it
- Special Notice for California Residents
- Problems with order confirmations or signing in
Summary of Personal Information we collect and how we use it
|Types of Personal Information we collect||How we use it|
We do not knowingly collect or sell the Personal Information of individuals under the age of 16 years old.
At Vistaprint, we share this data with services providers who offer shipping, payment processing, marketing and analytics, cloud storage, and operational support services.
We do not sell your data in exchange for money. However, under the California Consumer Privacy Act (CCPA), “sale” broadly covers many scenarios in which we share your Personal Information with the partners we work with. For example, like many ecommerce companies, we share your Personal Information with our advertising partners to help show relevant ads based on your interests. In some instances, this exchange is considered a data “sale.” If you would like to learn more, or opt-out of the sale of your Personal Information, please see our Notice of Right to Opt-out.
In the past twelve months, Vistaprint has sold the following categories of Personal Information:
- Contact details
- Site navigation and usage data
- IP address, browser settings, and related information
You can find more details on how we use Personal Information, how we protect that information and the control you have below.
Information We Collect
We collect a variety of information from our customers and visitors to the Website. As described below, some information is automatically collected when you visit our Website or purchase something, and some you provide to us when registering or filling out a form, buying a product or service or communicating with us. We may also acquire information from third parties.
Information Collected Automatically: Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, the type of operating system and web browser you use and related information. We also automatically track certain information about your activities on our Website such as the pages you visit. If you are a registered Vistaprint customer, we link this automatically- collected data to the Personal Information we collect to help us customize your experience on our Website and improve our service to you.
Information You Provide Us: If you provide us with Personal Information by filling out a form, registering for an account, making a purchase or contacting us, we collect that Personal Information. For example, if you register on our Website, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. You may also have the option to store credit card or other payment information to make it easier to purchase products or service from the Website in the future. If you design and personalize a product, such as a business card, we collect the Personal Information you use to customize the product, such as the name of your business or your professional title. If you contact our customer services agents, you may also provide us with Personal Information that we collect.
From time-to-time, Vistaprint may give you the opportunity to participate in sweepstakes, contests or surveys on our Website. If you participate, we will collect certain Personal Information from you.
Information about Your Transactions with Us: When you purchase a product or service, we collect all of your order information, such as the type of product you purchased and the costs of each product.
Reviews and Public Forums: We may provide you with the opportunity to review our products or participate in public forums associated with the Website. Any reviews, posts or comments will be public so you should use care before posting information about yourself online
Additional Information We Collect: We may acquire additional information about our customers from third parties, such as the U.S. Postal Service. We may incorporate this additional information with the existing information we collect about our customers.
Where we Process and Store Data: Vistaprint processes and stores data in Ireland and in other locations for back-up and recovery purposes or to enable us to offer you certain services. Depending on where you are located, the other jurisdictions where we store data may not have data protection laws that provide an equivalent level of protection to the laws in your home country or jurisdiction. By using the Website and providing us with your Personal Information, you are consenting to the transfer and processing of your Personal Information in jurisdictions outside of your home country or jurisdiction.
Cookies and Similar Files
Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored on your computer. When the cookie is stored on your computer, Vistaprint assigns you a unique customer code. When you return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies or if you delete your cookies, some aspects of our Website, including our Shopping Cart, will not work properly.
We also use ETags to store a unique customer code in the cache of your browser that allows us to identify you when you return to the Website. The ETag allows us to tailor the Website and recall your preferences and past orders. Clearing your browsers cache will delete any ETags.
If you receive emails from Vistaprint, we may use Web Beacons and similar technologies allow us to track whether you have opened the message and whether you have clicked on links contained in the message.
We use third-party advertising companies to serve advertisements on our behalf. These companies may use a cookie or similar technology to tailor the advertisements you see, to track your response to their advertisement and to measure the effectiveness of their advertising. We may also provide these companies with Personal Information to help them serve more relevant advertisements on our behalf.
You can learn more about targeted advertising, its benefits and your choices by going to http://www.aboutads.info/consumers/. The targeted advertising companies we work with are members of the Network Advertising Initiative. The NAI allows you to limit targeted advertising from its members by using an opt-out tool available on the NAI website at http://optout.networkadvertising.org/?c=1 .
Use and Disclosure of Information
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
Business Operations: In order to carry out certain business functions, such as order fulfillment, payment processing, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services.
Communicating with You: We use Personal Information to communicate with you about your order, remind you of orders you have pending and other transactional or administrative updates as well as to send you offers for products and services that may be of interest to you.
Third Party Offers: We may send you offers on behalf of third parties or promote such offers on our Website. We do not share any Personal Information with the third party, unless you accept the offer or request additional information about the offer.
As described in more detail in the “Your Choices” section below, you can review and update your marketing preferences in the My Account section of the Website.
Merger, Sale or Acquisition: In addition, it is possible that in the future another company may acquire Vistaprint or its assets or that Vistaprint may partner with or purchase another company to continue to do business as a combined entity. In the event that any such transaction occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of Vistaprint’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Links to Third Party Products and Services
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be governed by the privacy and other policies of that third party.
We offer you a variety of choices with respect to how we use and share your Personal Information.
Communications from Vistaprint: If you do not want to receive email communications from Vistaprint about our own or third-party products and services that may be of interest to you, you can update your preferences in the My Account section of the Website. You can also click on the unsubscribe link at the bottom of one of our emails. You can also request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by contacting us as described in the Contact Us section below. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not- Mail). Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account, or for similar transactional or administrative reasons.
Deactivation of Your Account: You may also request deactivation of your Vistaprint account by contacting Customer Service at email@example.com or by writing to the address below and requesting account deactivation. Please note that your Personal Information may remain in our archived records after your account has been deactivated.
If you wish to change your name, e-mail address, password, and/or communication preferences after you have registered, you can access your account in the My Account section of the Website. You may also request these changes by contacting Customer Service or calling Customer Service at 1.866.614.8002 or writing to the address below.
275 Wyman Street
Waltham MA 02451
We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website.
When you establish an account at Vistaprint, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change your password as often as you wish by going to My Account section of the Website.
Special Notice for California Residents
If you are a Customer who resides in California you may request, once a year and free of charge, a list of the third parties to whom we have disclosed Personal Information (if any) for their own marketing purposes. See the Contact Us section above for how to make this request. However, we do not share your Personal Information with third parties for their own marketing purposes without your express consent. So you can prevent the type of sharing by withholding consent.
The California Consumer Privacy Act (CCPA) also provides you as a California resident with several additional rights
- The right to request we provide you with the following information.
- The categories of Personal Information we have collected about you;
- The categories of sources from which we collect your Personal Information;
- The business or commercial purpose for collecting your Personal Information;
- The categories of third parties with whom we have shared your Personal Information; and
- The specific pieces of Personal Information we have collected about you.
- The right to request we delete the Personal Information we have collected from you, with some exceptions.
- The right to tell companies not to sell your personal information.
- The right not to be discriminated against for exercising any of these rights.
You, or an authorized agent, can exercise these rights by contacting us in any of the ways provided in the Contact Us section. The Customer Service page also includes a webform for submitting requests. If you would like to contact our privacy team, please send us an email at firstname.lastname@example.org. In order to exercise these rights, we will have to verify your identity. We will do this by asking you to provide us with certain information we already have to confirm your identity. This can include your contact information, account number, or purchase history details.
Problems with order confirmations or signing in
Signing-in: Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Service.
Order Confirmation: Vistaprint sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for a Vistaprint account. If you receive a confirmation for an order you did not place, please e-mail us immediately at Customer Service.